Frequently Asked Questions
Everything you need to know about your TAFS Products experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on your location.
Are TAFS Products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All TAFS Products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on our product pages.
What is your return policy for beauty items?
Due to the hygienic nature of beauty products, we accept returns on unopened and unused items within 30 days of purchase. If you receive a damaged product, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer samples with purchases?
We love letting you try new things! Most orders include 1-2 complimentary samples of our latest skincare or cosmetic launches, subject to availability.